You're not alone

Our services are available to anyone in need, regardless of age, gender, race, or religion. You can reach out by filling in the intake form on this page, calling us at 0468 482 023, or emailing help@birchfoundation.org.au. You can also visit us in person at 4/127 Nerang St, Southport, QLD 4215. Our team will assess your situation and connect you with the appropriate support.

We welcome volunteers aged 16 and over (under 18s require parental consent). No prior experience is necessary — just a genuine willingness to help. All volunteers receive an induction and any training needed for their role. You can apply through our Get Involved page or email volunteer@birchfoundation.org.au.

You can donate online through our Donate page using a credit/debit card or bank transfer. We also accept in-person donations at our Op Shop & Coffee Bar Southport. Physical item donations such as clothing, toiletries, and household essentials are accepted during opening hours, Monday to Friday, 8am to 3pm. All financial donations of $2 and over are tax-deductible.

Yes. Birch Foundation is a registered Australian charity. All monetary donations of $2 and over are fully tax-deductible. You will receive a receipt for your records that can be used when lodging your tax return. For large or corporate donations, please contact us directly so we can provide appropriate documentation.

Yes. All our support is free. Birch Foundation will never ask for your bank details or offer loans. If someone gets in touch claiming to be us and asks for money or bank details, please give us a ring on 0468 482 023.

Whatever suits you. Some volunteers come every week, others once a fortnight. The main thing is being regular, so people get to know your face. Street outreach runs in the evenings from 7:30pm to 8:45pm, and op shop shifts are during the day, Monday to Friday.

Absolutely. Plenty of people come along with a friend, and we love having work teams join us for volunteering days, events and BBQ fundraisers. Just let us know when you sign up, or email volunteer@birchfoundation.org.au.

We take safety seriously. On outreach you're always with experienced volunteers and never on your own, and we'll talk you through how the night works before your first shift.

Yes, absolutely. Birch Foundation was started by someone who's lived through homelessness, and lots of our volunteers have done it tough too. That lived experience is valued here, and it means a lot to the people we meet.